Rates & After Sales Support

Rates

Our current installation rates are as follows:

R350.00 excl, or part thereof, within a 35 kilometer radius from our premises for installations.
Additional travel is charged at R3.50 excl per kilometer.
Accomodation will be charged at cost if required

Our call out fee is R550.00 excl for the first hour, or part thereof, thereafter an hourly rate of R350.00 excl per hour will be charged.

 

After Sales Support

We at Elite Audio pride our selves in selling only top quality products.

We realise that often our clients are looking for the latest in technology, but do not have the technical knowledge of how to use these products.  We therefore spend a lot of time with the client, explaining in detail, how to use their new system.

We try to keep things as simple as possible and like our clients to be able to enjoy their system to the fullest degree, once the installation is completed.

Due to frequent thunderstorms and power outages, there are often problems with electronic equipment.  We provide the highest level of after sales support to our clients at all times.

 

Warranty

Except as specified below, the warranty covers parts and labour to correct all defects in materials and workmanship.

Disc players carry a one year warranty, amplifiers and components carry a two to three year warranty and speakers carry a five year warranty.

The following are not covered by the warranty.

Damage, deterioration, malfunction or failure to meet performance specifications resulting from:

Accidents, acts of nature, misuse, abuse or unauthorised product modification.

Improper installation, removal or maintenance, or failure to follow instructions supplied with the product.

Repair or attempted repair by anyone not authorised to repair the product.

Any shipment of the product (claims must be presented to the carrier)

Any cause other than a product defect

Cleaning, initial set-up, check-ups with no defects found, or charges incurred for installation, removal or re installation of the product.

Any product on which the serial number has been defaced modified or removed.

Accessories, including but not limited to, batteries, cables, mounting hardware and brackets, cleaning accessories, antenna and detachable power cords.

Warranty is void if purchase was made from anyone other than an authorised dealer.

Who may enforce the warranty? 

This warranty may be enforced only by the original purchaser and is not transferable.